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CYBER Process Guidance



PLEASE REMEMBER NO NAME-NO BLAME NO SNEAKUPS, GIVE SUCCESS and GUIDANCE FEEDBACK.
INCLUDE : WHILE, WAS, REASON, SOLUTION AND THE INTENT TO TRY WHEN WRITING COMMENTS
FILL OUT AS MANY AREAS ON OBSERVATION SHEET AS APPROPRIATE



QUICK GUIDE FIVE POINT COMMENT QUALITY
Element Description
While (Task) Does the comment describe the task being performed bu the worker?
Was (At Risk Of) Does the comment describe the specific risk the worker encountered and the potential injury?
Reason (Barrier) Does the comment include a detailed cause for the at-risk behavious or a description of a barrier to safe behaviour?
Solution (Suggestion) Does the comment inclyde a suggestion for improving the behaviour directly, or for removing a barrier to safe behaviour?
Try (Intent) Does the comment document the worker's intention to do something different to reduce exposure to risk?
FIVE-POINT COMMENT QUALITY

Example of "While" Worker was chipping and painting (COMMENT DESCRIBING THE TASK) the piping North of G-903 Ammonia Absorber Feed Pump (DESCRIPTIVE LOCATION)
Example of "Was" No Hot Work Permit was present on job site thus a policy was breached (DESCRIBING A SPECIFIC RISK); worker could get burnt from sparks igniting (POTENTIAL INJURY) as workers were unaware if the location was a safe system to chip.
Example of "Reason" The forman collected one from the Control Room but forgot to leave it with workers as it was inside his pocket. He left to visit a next job thus taking the permit (DETAILED CAUSE FOR THE AT-RISK; OBSERVER NEEDS TO FIND OUT THE REASON FOR THE HOT WORK PERMIT NOT PRESENT ON JOB. THE REASON IS WHAT IS SAID BY THE OBSERVEE (WORKERS); DIG DEEP AND GET THE MAIN REASON)
Example of "Solution" Job was paused until Hot Work Permit was brought onto job site; discussed with foreman and workers the risk involved with commencing task without Hot Work present; workers will remind foreman of Hot Work Permit in Tool Box meeting (IMPROVING THE BEHAVIOUR DIRECTLY)
Example of "Try" Yes; will discuss permits in Tool Box meeting (IS THE SOLUTION BEING TRIED AND WHAT IS GOING TO BE DONE TO REDUCE EXPOSURE TO THE RISK?).
CYBER Process Exposure Index Definitions